SVdW
Stephan Van der Walt
1 reviews | Active since May 2023
15 May 2023, 10:29
Credit Card *****
More than R100 000 was ****** from my credit card in Feb 2023. I pay insurance against Fruad and still there has nothing been done about this. The policy states that it will be paid back in at the longest 3 months. It is 3 months and there is no money after contacting them on Friday last week it will not get escalated to the investigation team. Why only 3 months? The ***** started after I used my credit card at House and Home Nelspruit. I would start there if I was them, somebody cloned my card and started buying Gussi and all expensive online product from France.
Helpful (0)
Replies (15)0
Replies (15)
Standard Bank's replyOfficial
15 May 2023, 10:32Dear Stephan
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 May 2023, 10:32
Official
Dear Stephan
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
15 May 2023, 12:39Good day Stephan
Thank you for taking our call.
Please be advised that we have emailed you as discussed.
We will be in touch as soon as our team provides feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please be advised that we have emailed you as discussed.
We will be in touch as soon as our team provides feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 May 2023, 12:39
Official
Good day Stephan
Thank you for taking our call.
Please be advised that we have emailed you as discussed.
We will be in touch as soon as our team provides feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please be advised that we have emailed you as discussed.
We will be in touch as soon as our team provides feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
18 May 2023, 11:31Good Morning Stephan
Our team has tried reaching out to you on 2 occasions to no avail.
Kindly review the email sent and respond accordingly.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has tried reaching out to you on 2 occasions to no avail.
Kindly review the email sent and respond accordingly.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 May 2023, 11:31
Official
Good Morning Stephan
Our team has tried reaching out to you on 2 occasions to no avail.
Kindly review the email sent and respond accordingly.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our team has tried reaching out to you on 2 occasions to no avail.
Kindly review the email sent and respond accordingly.
Please confirm a convenient time we may contact you.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
22 May 2023, 09:46Dear Stephan
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Help Centre
***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Help Centre
***
Standard Bank's reply22 May 2023, 09:46
Official
Dear Stephan
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Help Centre
***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Help Centre
***
SVdW
I hope this message finds you well. I would like to address a matter that has come to my attention. Over the past year, I have received several communications through the Hallo Peter platform but have not received any phone calls. While I appreciate our interactions, I must express my disappointment at the absence of phone calls, as I believe they could have facilitated more direct and efficient communication.
I would like to emphasize that I am generally unavailable to answer calls during the late hours, particularly around midnight, as I prioritize my sleeping schedule. Additionally, it's important to note that there is a time zone difference of 4 hours between us, with my current location being in GMT +6.
Moving forward, if there is a specific reason for initiating a phone call, I kindly request that it be scheduled at a mutually convenient time, considering the time zone disparity. I appreciate your understanding in this matter and look forward to more effective communication in the future.
Best Regards
Stephan Van der Walt's updateReviewer Update
16 Jan 2024, 07:41I hope this message finds you well. I would like to address a matter that has come to my attention. Over the past year, I have received several communications through the Hallo Peter platform but have not received any phone calls. While I appreciate our interactions, I must express my disappointment at the absence of phone calls, as I believe they could have facilitated more direct and efficient communication.
I would like to emphasize that I am generally unavailable to answer calls during the late hours, particularly around midnight, as I prioritize my sleeping schedule. Additionally, it's important to note that there is a time zone difference of 4 hours between us, with my current location being in GMT +6.
Moving forward, if there is a specific reason for initiating a phone call, I kindly request that it be scheduled at a mutually convenient time, considering the time zone disparity. I appreciate your understanding in this matter and look forward to more effective communication in the future.
Best Regards
SVdW
Stephan Van der Walt's update16 Jan 2024, 07:41
Reviewer Update
I hope this message finds you well. I would like to address a matter that has come to my attention. Over the past year, I have received several communications through the Hallo Peter platform but have not received any phone calls. While I appreciate our interactions, I must express my disappointment at the absence of phone calls, as I believe they could have facilitated more direct and efficient communication.
I would like to emphasize that I am generally unavailable to answer calls during the late hours, particularly around midnight, as I prioritize my sleeping schedule. Additionally, it's important to note that there is a time zone difference of 4 hours between us, with my current location being in GMT +6.
Moving forward, if there is a specific reason for initiating a phone call, I kindly request that it be scheduled at a mutually convenient time, considering the time zone disparity. I appreciate your understanding in this matter and look forward to more effective communication in the future.
Best Regards
Standard Bank's replyOfficial
16 Jan 2024, 07:44Hi Stephan
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards,
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply16 Jan 2024, 07:44
Official
Hi Stephan
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards,
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
SVdW
Stephan Van der Walt's updateReviewer Update
24 Jan 2024, 07:29Why are you still relying here if you don't even try to rely on my review?
SVdW
Stephan Van der Walt's update24 Jan 2024, 07:29
Reviewer Update
Why are you still relying here if you don't even try to rely on my review?
SVdW
Stephan Van der Walt's updateReviewer Update
24 Jan 2024, 07:30What I mean is you reply here but don't contact me by e-mail or phone.
SVdW
Stephan Van der Walt's update24 Jan 2024, 07:30
Reviewer Update
What I mean is you reply here but don't contact me by e-mail or phone.
Standard Bank's replyOfficial
24 Jan 2024, 07:35Good Morning Stephan
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jan 2024, 07:35
Official
Good Morning Stephan
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
SVdW
Stephan Van der Walt's updateReviewer Update
24 Jan 2024, 09:38Thank you
SVdW
Stephan Van der Walt's update24 Jan 2024, 09:38
Reviewer Update
Thank you
Standard Bank's replyOfficial
24 Jan 2024, 09:45Good day Stephan
You are welcome!
Warm regards
Standard Bank Hello Peter Team
***
You are welcome!
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jan 2024, 09:45
Official
Good day Stephan
You are welcome!
Warm regards
Standard Bank Hello Peter Team
***
You are welcome!
Warm regards
Standard Bank Hello Peter Team
***
SVdW
Stephan Van der Walt's updateReviewer Update
26 Mar 2024, 11:05It's been over a year, and Standard Bank still refuses to reimburse the money ****** from my credit card. This raises the question: why do we even pay for insurance? I strongly advise against ever using Standard Bank.
SVdW
Stephan Van der Walt's update26 Mar 2024, 11:05
Reviewer Update
It's been over a year, and Standard Bank still refuses to reimburse the money ****** from my credit card. This raises the question: why do we even pay for insurance? I strongly advise against ever using Standard Bank.
Standard Bank's replyOfficial
26 Mar 2024, 11:14Dear Stephan
We will request to review this matter and revert.
Our sincere apologies for the inconvenience experienced.
Please be on the look out for further feedback.
Warm regards
Standard Bank Hello Peter Team
***
We will request to review this matter and revert.
Our sincere apologies for the inconvenience experienced.
Please be on the look out for further feedback.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Mar 2024, 11:14
Official
Dear Stephan
We will request to review this matter and revert.
Our sincere apologies for the inconvenience experienced.
Please be on the look out for further feedback.
Warm regards
Standard Bank Hello Peter Team
***
We will request to review this matter and revert.
Our sincere apologies for the inconvenience experienced.
Please be on the look out for further feedback.
Warm regards
Standard Bank Hello Peter Team
***
SVdW
Stephan Van der Walt's updateReviewer Update
07 May 2024, 06:25No feedback. It has been more than a year later and still Standard Bank can not resolve their bad service.
SVdW
Stephan Van der Walt's update07 May 2024, 06:25
Reviewer Update
No feedback. It has been more than a year later and still Standard Bank can not resolve their bad service.
Standard Bank's replyOfficial
07 May 2024, 07:20Dear Stephan
Thank you for writing back to us.
Please note that our team has tried calling you on numerous occasions to no avail.
Kindly confirm the convenient time we can contact you.
Eagerly waiting for your response.
Warm regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Please note that our team has tried calling you on numerous occasions to no avail.
Kindly confirm the convenient time we can contact you.
Eagerly waiting for your response.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 May 2024, 07:20
Official
Dear Stephan
Thank you for writing back to us.
Please note that our team has tried calling you on numerous occasions to no avail.
Kindly confirm the convenient time we can contact you.
Eagerly waiting for your response.
Warm regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Please note that our team has tried calling you on numerous occasions to no avail.
Kindly confirm the convenient time we can contact you.
Eagerly waiting for your response.
Warm regards
Standard Bank Hello Peter Team
***