RV
Reinhard V
1 reviews | Active since Feb 2021
10 Feb 2021, 21:57
CREDIT CARD
Credit Card Authorisation failed: Get an SMS at 4h00 in the morning to verify a transaction (automatic Office 365 renewal) and expected to respond immediately - I did respond when I woke up at 7h30 in the morning. 24 hours later my credit card authorisation failed and when I tried to contact the service centre they kindly let me know they only operate in business hours! What double standards. Been holding on to their emergency call centre for 45 minutes with no luck.
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Standard Bank's replyOfficial
11 Feb 2021, 01:38Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply11 Feb 2021, 01:38
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***