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Stefan B

1 reviews | Active since Jun 2016

11 Jun 2016, 22:41

Credit card

<p>About 3 years ago I app**** for a credit card to have in case of emergencies. I received the card and kept it in a safe to resist temptation of using it for daily exspenses. I NEVER ACTIVATED THE FASCILITY. Somehow, Standard bank activated the account and charged banking and other services fees to this account and have been deducting a monthly payment from my fnb cheque account.. I never activated or used this fascilty.. why should I pay for a service that I never received?</p>

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Replies (3)
Standard Bank
Standard Bank's reply13 Jun 2016, 08:46
Official

Good day Stefan Breedt

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply14 Jun 2016, 06:38
Official

Good day Stefan Breedt

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********
Standard Bank
Standard Bank's reply21 Jun 2016, 07:59
Official

Dear Stefan Breedt

Thank you once again for your posting.

I refer to my email correspondence to you and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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