Credit card

I was approved a week ago for a credit. I do not have an existing account with them and therefore had to forward all relevant information and documentation through. To date I'm still waiting on an email to send the above, I called their credit card department yesterday- to be transferred from one agent to another and still no help, 30 min of my time and airtime wasted, sent an email online requesting to contacted, sent a direct email, went on their complaints system and NO HELP!!!!

Pathetic Service!!!