RW
Rochelle W

1 reviews | Active since Aug 2018

01 Aug 2018, 07:59

Credit card

My husband had a credit card with standard bank which i personally settled and closed myself. We checked my husbands bureau when he came to capitec for a loan only to find out he has a adverse listing on his bureau from standard bank which was listed in January. He went to the branch regarding this matter they said they updated his bureau he should wait 22days. After 22days he came back we checked its still there. We submitted these documents wit proof of payment to compucsan for assistance its more than 30 days still its on his bureau. We are really upset ans angry as this is such a inconvenience really.

0
Replies (5)
Standard Bank
Standard Bank's reply01 Aug 2018, 11:52
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

***
*** (fax)
***

Standard Bank
Standard Bank's reply01 Aug 2018, 11:52
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

***
*** (fax)
***

Standard Bank
Standard Bank's reply01 Aug 2018, 11:52
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

***
*** (fax)
***

Standard Bank
Standard Bank's reply01 Aug 2018, 15:44
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

***

***

Standard Bank
Standard Bank's reply02 Aug 2018, 15:03
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

***

***