Credit Bureau not updated...

Standard banks service is extremely poor, my credit card was de*****ed i logged a ***** case to which I never received any feedback to. I then received an sms advising me to make payment as I have exceeded my balance. I contacted standard bank and spoke to a lady that was not interested in my problem and transferred me without even informing me. so i finally get assistance and I'm I advised that the money would be returned to my card. I'm still waiting, but now in the meantime my credit record has been affected and now I need to waste my time and phoned STD bank to beg them to rectify my account and update my credit records. Since the incident my credit records have been affected, but because your work in complete silos and nothing links to the next I have to phone four different departments in one bank to resolve an issue. I have now been holding on the line using my airtime for 8 mins to try and get assistance. At this point I find this completely unacceptable.