Credit Application

I app**** for a credit online, on 11/12 I received an agreement pending me sending my payslip to the digitalfulfillment email address which I did on the same day. On the 12th I call the call centre to find out if my payslip has been received and the status of my application. I was told that the application was approved and the card will be delivered to the branch (when I had requested for it to be delivered to my workplace during the application process). Anyway today I call to find out when I can possibly get the card as my last day at work will be the 20th, none of the consultants could find a credit card or application under my profile. Both the normal call center and prestige couldn't.