Creating unnecessary charges and costs to customers

On the 24th of January 2020 I wrote to standard bank complaints regarding my loan debit orders that run 1 day before the agreed upon debit date. I had to make 3 phone calls none of them free for that matter and send messages via Facebook and hello peter to get the fee that I was charged because of your error reversed. 3 months later I am dealing with the same problem. Please can I get this resolved within the next 5 business days or I will be escalating to the banking ombudsman and the NCC as this is in breach of my contract that I have with standard bank. And I will be accounting for all airtime and data I use to resolve things that you promised I would not have to deal with again