LS
Leslie S

1 reviews | Active since May 2012

15 May 2015, 08:54

Crashing of sms notification have returned debit

I have been a Standard bank customer for close to 18 years and the manner this consultant treated me was disgusting.<br> <br> Standard Banks SMS notification system and ATM's deposits went off line last week Monday on the 4th of May.<br> Due to this I only received all my SMS debit notifications on Tuesday the 5th.I than realized that I went into overdraft of R780 but all debits showed it went off successfully . I immediately deposited a R1000 into my account just to get a SMS on Wednesday stating that the debit order was already returned on Tuesday. I called Standard Bank and requested that they rectify my bank statement with the rd because it was due to late notification it was returned. I was than very rudely informed by Surisha that its not the banks problem. I than requested to speak to her manager which I was told No.<br> <br> On Tuesday two different deposits was made to my credit card one for R1500 and the other for R1900 and guess what today is Friday and I only received the R1500 so far this is 3 days later and still waiting for the other one...Guess this is also not your problem STANDARD BANK ???.<br>

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Replies (1)
Standard Bank
Standard Bank's reply15 May 2015, 10:05
Official
Hello sm7013,

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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