****py service

I have in February of this year opened a prestige account with intent to close the cheque account at the west end branch in Pretoria. The services promised have to date not been honored. In an attempt to get the account operational, I have contacted the personal banker, branch manager, standard bank complaints and even visited the branch several times to no avail. None of the people i have spoken to follow through on their commitments. In the meantime i am paying service fees on the new account and the old account. After nearly 20 years of banking with them, its become necessary to move to a bank that cares about their customers. It is the worst service I have recieved from any financial institution to date.