**** that online banking is conveniet

I bought prepaid electricity yesterday online from Standard Bank. I did not receive the recharge pin via sms which is what normally happens after the purchase. My account was immediately debited with the transaction even though i did not receive my money's worth. I was then told that there was a technical issue and i would receive my money today. I was told that if i attempted to do another purchase, it would be successful. I tried and again nothing happened. Standard bank is sitting with the R 1000 for electricity that i did not receive. My family could not bath or eat until I went to my parents house. I just want the money that was debited from my account to be reversed and for my airtime to be reimbursed. I spent well over R100 on airtime trying to sort out this nonsense. It a really painful experience that I went through with standard bank. I am disappointing and disgusted at how their staff has no empathy for their customers. I will never recommend that anyone banks with them. They have no sense of service delivery but disappointment delivery rather. They have a really long way to go before they can be like FNB.