**** Standard bank service

Standard bank bills me R360 for 2 withdrawals. My account for the last few years has 4 free withdrawals monthly... I call in to query and they let me hold for 15 mins after my question. Eventually they the agreement changed and they now bill for over R5000 withdrawals... I explain i have no issue with that however y was it not communicated to me... The agent goes speechless... Eventually he says they sent me an sms... One i have never received... I make that clear and yet no answer.. I ask to speak to a manager who sings the same song... All i asked was for my R360 to be reversed and i will no longer draw more then R5000. 40mins later they log a query and say they will get back to me... Real **** service from the manager thandi and the agent thabani... Think i need to change banks after 11 years