**** attitudes and no help was treated badly

I was in the branch in the beggining of march to reverse a debit order which was not supposed to go off my account ,I was told by the enquries consultant I would have to fill out a dispute form which I did than I was told it would be 21days before it is reversed I was ok with it .at the end of march it was not done I went back and waited to be helped for hours I than was told to give them till the following day afternoon I returned the next day but still was not helped I was than feed more lies that by 8 that night it would be in my account the 3rd day I had to go back to the branch due to it not being done .I than was told because it was a card attourised debit it can't be reversed which was not true because I did not attourise anything ,and I was treated like I commeted a crime and was told by pearl to sit and wait she needs wittnesses to speak to me just because I'm young I was being taken for a ride ,the branch manager refused to assist me at all ,standard bank takes charges out your account and causes it to show in a negetive yet to reverse something that you didn't give permission to will take that long and still you told they can't do it yet they allowed it out