FV
Fundiswa V

1 reviews | Active since Mar 2011

18 Mar 2016, 21:03

CR CARD UPGRADE DRAMA

Std Bank phnd me offering me an upgrade on my card only for them to create me a new card number and then leave a small balance behind. I have received calls from their collections debt to laywers to threatening messages and letters about legal action. I hev phnd Std bank who promised to sort it out only for me to get a much nastier letter.I have called again and wrote to Std bank but I hev not received a single call back and the debt is still there. yet I pay my card on time and more than what is due. I refuse to pay anything over their own incompetence. they are giving me a bad record over their own admin issues. And all I get is messages after another almost every 2nd day requesting this \little\" money out of me. I am very disappointed and unhappy about Std Bank CR card division. 1st I was complimented for paying my account well the next I'm going to be taken legal action... what the hell"

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Replies (1)
Standard Bank
Standard Bank's reply22 Mar 2016, 09:42
Official
Hello fundigel,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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