Cr card statement issued to wrong/fictitious email address

I did not receive my Standard Bank credit card statements, so I made inquiries. The email address for my statements they gave me I don't use nor recognise. This error has caused me a great deal of inconvenience, as well as possibly (probably?) shared confidential information with an unwelcome 3rd party, as well as having to deal with the bank's 'consultants' and their abstruse verification procedures.

I suspect I will be required to pay for backdated statements I did not receive.

I request the bank informs me in writing how this error occurred, and if this was a ********** action. (I'm not interested in apologies; I'm interested in a competent and consistent service which my bank charges cover.)