Cr Card Re-instatement

To date, I have had to endure a 6 week (unsuccessful) process to reinstate my Cr Card. When I phone to query my application, I get shunted from pillar to post! The application has been handed to the \team leader"was my latest update! Id rather be told the application was unsuccessful then have to wait weeks for an answer. Pathetic service from standard bank if you ask me!"""