cprehensive storm damage claim

very frustrated with the service that I received from Standard Bank with my comprehensive - Storm Damage to house Claim - 15/084024.I send a mail to the managers of the call center on Tuesday 24 November 2015 14:14 PM [Email Removed] and againtoday requesting some to assist with my claim after I was dissatisfied with the service I received from the call center.<br> <br> I need someone who can take ownership and look at my dispute. I called the call center on *** today and spoke to Mbali Masango who could not assist me, the only thing she did is the report as to how damaged is the roof , of which is something I'm aware of. She then said and Standard Bank will not fix due to poor workmanship and claim closed. I requested to speak to someone superior and she said is Neville who is not available and she does not have his contact number. I requested to speak to Neville's superior and also not available and don't have their contact numbers. Anyway my concern is on the 16 November 2015 some part of the roof wan blown off by the strong wind/storm .The rain came through the wall into the house, the dining area and the garage are the a