gG
grantis G
1 reviews | Active since Dec 2016
14 Feb 2023, 13:13
***ardly standard bank management
Standard Bank service has deteriorated to the point where i believe Home Affairs are better. For an organisation with a mouth as big as theirs you woukd think they could deliver - sadly they are leading the way as the WORST bank in the country - to queue for nearly three hours to get a card is a complete disgrace - and these fools are unapologetic - it feels like they despise you - the sooner they fold the better - your bank management are a collection of ***ards too afraid and too stripped of authority to deal personally with clients becausr your directors hide behind tech - you corporate ***ards - you are a disgrace
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
14 Feb 2023, 13:17Hello Grant
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Feb 2023, 13:17
Official
Hello Grant
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
gG
grantis G's updateReviewer Update
15 Feb 2023, 23:52With regard to the above review of Standard Bank, I wish to place the following on record:
I expressed my dissatisfaction in person to the manager in charge at the Long Beach Mall yesterday and she was - as usual with Standard Bank humans - OUTSTANDING. This was a very special person who pointed me in the right direction, took my *****ing and moaning on the chin, and got to work sorting the problem out.
Madam, I am embarrassed to confess that your name eludes me, but you are a credit to the organization. Thank you
This morning I was contacted personally by various role players from the bank who took responsibility and we sorted everything out.
I wish to state that human to human - from the reception to the consultants - Standard Bank staff are amazing. This was the reason I started banking with you nearly 20 years ago.
As we enter the digital banking era we all need to communicate more effectively - both banks and customers - to our mutual benefit.
We need each other as we transition through these tough times and we achieve much more through constructive criticism and positive action. Thank you for taking the time to get human again. I really appreciate that - and I look forward to refreshing our relationship
I expressed my dissatisfaction in person to the manager in charge at the Long Beach Mall yesterday and she was - as usual with Standard Bank humans - OUTSTANDING. This was a very special person who pointed me in the right direction, took my *****ing and moaning on the chin, and got to work sorting the problem out.
Madam, I am embarrassed to confess that your name eludes me, but you are a credit to the organization. Thank you
This morning I was contacted personally by various role players from the bank who took responsibility and we sorted everything out.
I wish to state that human to human - from the reception to the consultants - Standard Bank staff are amazing. This was the reason I started banking with you nearly 20 years ago.
As we enter the digital banking era we all need to communicate more effectively - both banks and customers - to our mutual benefit.
We need each other as we transition through these tough times and we achieve much more through constructive criticism and positive action. Thank you for taking the time to get human again. I really appreciate that - and I look forward to refreshing our relationship
gG
grantis G's update15 Feb 2023, 23:52
Reviewer Update
With regard to the above review of Standard Bank, I wish to place the following on record:
I expressed my dissatisfaction in person to the manager in charge at the Long Beach Mall yesterday and she was - as usual with Standard Bank humans - OUTSTANDING. This was a very special person who pointed me in the right direction, took my *****ing and moaning on the chin, and got to work sorting the problem out.
Madam, I am embarrassed to confess that your name eludes me, but you are a credit to the organization. Thank you
This morning I was contacted personally by various role players from the bank who took responsibility and we sorted everything out.
I wish to state that human to human - from the reception to the consultants - Standard Bank staff are amazing. This was the reason I started banking with you nearly 20 years ago.
As we enter the digital banking era we all need to communicate more effectively - both banks and customers - to our mutual benefit.
We need each other as we transition through these tough times and we achieve much more through constructive criticism and positive action. Thank you for taking the time to get human again. I really appreciate that - and I look forward to refreshing our relationship
I expressed my dissatisfaction in person to the manager in charge at the Long Beach Mall yesterday and she was - as usual with Standard Bank humans - OUTSTANDING. This was a very special person who pointed me in the right direction, took my *****ing and moaning on the chin, and got to work sorting the problem out.
Madam, I am embarrassed to confess that your name eludes me, but you are a credit to the organization. Thank you
This morning I was contacted personally by various role players from the bank who took responsibility and we sorted everything out.
I wish to state that human to human - from the reception to the consultants - Standard Bank staff are amazing. This was the reason I started banking with you nearly 20 years ago.
As we enter the digital banking era we all need to communicate more effectively - both banks and customers - to our mutual benefit.
We need each other as we transition through these tough times and we achieve much more through constructive criticism and positive action. Thank you for taking the time to get human again. I really appreciate that - and I look forward to refreshing our relationship
Standard Bank's replyOfficial
16 Feb 2023, 07:36Dear Grant
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Feb 2023, 07:36
Official
Dear Grant
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***