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JK
Johan K

1 reviews | Active since Aug 2014

24 Apr 2020, 16:33

Covid19 payment holiday bad service

I have app**** for a payment holiday on y homeloan and have phoned in multiple times. Nothing.

Almost everyone I know gets helped within a few monutes on the phone. But no Standards Bank won't help me on the phone . And the email I sent has no reply further than I must wait.

Why must we always complain before we get helped as we need to be helped?

0
Replies (4)
Standard Bank
Standard Bank's reply25 Apr 2020, 04:29
Official
 
Dear Johan

Thank you posting your comments. 

We looking into your matter and feedback will be provided shortly.

Kind regards 

Complaint Resolution Centre
**********
*********** 
JK
Johan K's update05 May 2020, 09:26
Reviewer Update
Still I have heard nothing from StandardBank!
This is the worst service I have received by far, will you tell my kids why I can not buy them food and warm cloths?

I have app**** for a payment holiday more than 6 weeks ago, and haven't received one(1) single reply form anyone, I have phoned countless times, and they say I must wait for an email.??????

This is obsurd!
JK
Johan K's update20 May 2020, 09:43
Reviewer Update
NOTHING STILL!!!!!!!!! On my WORD!!!!!!!!!!!!!!
JK
Johan K's update20 May 2020, 09:44
Reviewer Update
Absolutely ****!