COVID safety lacking at Blue Route branch

I was waiting in the queue at the Blue Route Mall branch and a staff member called Petrus Lottering came to call the next customer. He took his mask down below his mouth to be heard more easily when calling the name. He pulled the mask up again before walking away. As he walked past I asked him quietly and politely to please rather not pull down his mask. He took a step or two closer to me and said a bit loudly he didn't always do that, it was only sometimes. I asked him to please step back out of social distancing range, which he did but then he asked with an abrupt manner what my position was. He said he wanted to know if I was in the medical field or why I was asking him to keep his mask up.

He eventually walked away when he could see I wasn't going to engage. It was quite unpleasant and also unnecessary.

Later while I was still in the queue he approached me and said if there was a misunderstanding he was sorry. While doing this he came too close again (well within a metre) and I felt so uncomfortable. There was no misunderstanding, he just realised he had crossed the line.

As I left I mentioned the incident to the branch manager, Michael, and to be honest he barely reacted at all. He stood still and listened for a minute or two but didn't say much, I think he said thanks for the feedback before moving away. I'm sure he's a busy person but I didn't get the feeling he took the situation very seriously.

An additional note - there was a customer in the branch coughing loudly and wearing no mask at all. The lady helping me at the counter, I think her name was Felicity Nel, had to step away to ask him to please cover up. She was actually awesome in general, and I mentioned that to the manager too but as I say he barely reacted. They need to take COVID more seriously it seems, especially if they are going to keep people waiting over an hour to collect a card - which is what happened to me today. The branch stayed full the whole time and service was slooooooow. A full branch for long periods of time with people disregarding mask protocols and no urgency from management is a recipe for disaster.