COVID RELIEF

I have been a Standard Bank customer for the past 5 years and have a personal loan and a home loan at the bank and never missed an payment. I app**** for Covid relief that the bank gave for April to July. My payments however still went off and one payment even went off 3 days early and it was not refunded. I phoned the bank throughout the process. Operator 1: Sir it goes off from your account and gets refunded: Operator 2: Sir, I logged a call and it will be refunded within 72 hours. Operator 3: Sir April cannot be refunded as you make your payment before the 1st. Operator 4: Sir, no payment arrangement has been made on your account. So now my whole cashflow for this 3 months is a mess and I have a bad credit record because of one payment that did not even go off when it was supposed too. Why do you give out a product and adveertise that you give a damn when you dont?