SR
Susan R
1 reviews | Active since Jun 2020
24 Jun 2020, 09:00
COVID Payment Holiday
Emailed Standard Bank in April to apply for COVID payment holiday on my loan. Only received email back in May that requested documentation. I sent letter from Employer back. Then receceived an email that someone will contact me. They deduct the full amount from my UIF. Untill today no email, phone call or response. Pathetic service. Will definetaly change my bank account.
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Standard Bank's replyOfficial
24 Jun 2020, 15:59Dear Susan Retief
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply24 Jun 2020, 15:59
Official
Dear Susan Retief
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***