WS
Wayne S
1 reviews | Active since Aug 2012
09 Apr 2021, 13:26
Covid excuses are pathetic and feeble.
My fiancee who earns over 7k a month went to a branch this morning to try and take a loan with you today and she got declined due to the fact that she is currently on short time due to covid so now she earns below 7k till covid is over. Your consultant turned around and blatantly told her that they do not give loans to people earning under 7k due to covid these new rules were implemented with no communication from you at all.
She asked fine can herself and I do a joint loan as I bank with another bank so again she was told no due to covid they don't do that any more.
I have now insisted that she close her account with you and we will find another bank to do business with.
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Replies (2)
Standard Bank's replyOfficial
09 Apr 2021, 15:08Dear Wayne
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply09 Apr 2021, 15:08
Official
Dear Wayne
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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WS
Wayne S's updateReviewer Update
19 Apr 2021, 12:05So complaints department contacted me and said they will resolve the issue with the bank manager. Bank manager phones and still could not help or resolve the issue. To top it off we discovered the following from Standard Bank. 1. If you want a bank statement further back than 3 months I suggest you don't, for a 6 month bank statement its over R200 to get, for a bank statement for a year or more it will cost you over R700.
2. Don't bother changing your pin on the app as that will cost you and I kid you not R10 for you to change your pin via the app not in bank but on the app.
Conclusion to my dealing with Standard Bank is do not bank with them as they are money hungry for everything and anything and their slogen should change from IT COULD BE to IT CAN'T BE. Seriously no wonder they changed from MOVING FORWARD to IT COULD BE cause all you going to be doing is wondering what could it be.
2. Don't bother changing your pin on the app as that will cost you and I kid you not R10 for you to change your pin via the app not in bank but on the app.
Conclusion to my dealing with Standard Bank is do not bank with them as they are money hungry for everything and anything and their slogen should change from IT COULD BE to IT CAN'T BE. Seriously no wonder they changed from MOVING FORWARD to IT COULD BE cause all you going to be doing is wondering what could it be.
WS
Wayne S's update19 Apr 2021, 12:05
Reviewer Update
So complaints department contacted me and said they will resolve the issue with the bank manager. Bank manager phones and still could not help or resolve the issue. To top it off we discovered the following from Standard Bank. 1. If you want a bank statement further back than 3 months I suggest you don't, for a 6 month bank statement its over R200 to get, for a bank statement for a year or more it will cost you over R700.
2. Don't bother changing your pin on the app as that will cost you and I kid you not R10 for you to change your pin via the app not in bank but on the app.
Conclusion to my dealing with Standard Bank is do not bank with them as they are money hungry for everything and anything and their slogen should change from IT COULD BE to IT CAN'T BE. Seriously no wonder they changed from MOVING FORWARD to IT COULD BE cause all you going to be doing is wondering what could it be.
2. Don't bother changing your pin on the app as that will cost you and I kid you not R10 for you to change your pin via the app not in bank but on the app.
Conclusion to my dealing with Standard Bank is do not bank with them as they are money hungry for everything and anything and their slogen should change from IT COULD BE to IT CAN'T BE. Seriously no wonder they changed from MOVING FORWARD to IT COULD BE cause all you going to be doing is wondering what could it be.