HV
Hendrik V
1 reviews | Active since Nov 2012
15 Jan 2021, 16:06
Covid debt relief - Stop driving for profits and give your clients service
Hi have been a loyal customer for 18 odd years and never received bad service from Standard Bank. Amidst the Covid pandemic I have asked for debt relief by I am not getting any feedback from Standard Bank. My wife did not work for a long while due to the Covid pandemic. They are trying to call me non-consented repeatedly. I have raised numerous times that they should make an appointment or contact me via e-mail. After submitting my Covid relief application for the second time, I am getting messages that my Credit Card.
Please try to assist your customers during these difficult times and stop drive for profits.
Can I please get some help!!!!
Many thanks
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
15 Jan 2021, 16:30Dear Hendrik
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply15 Jan 2021, 16:30
Official
Dear Hendrik
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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HV
Hendrik V's updateReviewer Update
15 Jan 2021, 16:38Thank you for the reply it is much appreciated.
I will hear from you in due course.
Many thanks,
I will hear from you in due course.
Many thanks,
HV
Hendrik V's update15 Jan 2021, 16:38
Reviewer Update
Thank you for the reply it is much appreciated.
I will hear from you in due course.
Many thanks,
I will hear from you in due course.
Many thanks,
HV
Hendrik V's updateReviewer Update
19 Jan 2021, 17:03Good day client services team,
Thank you for resolving the matter it is much appreciated.
I am glad that the matter could be resolved, but please, clients do not want to go the Hellopeter route to complain all the time. According to me this query should not have gone this far at all.
Please provide this feedback to the compliance management team, this will assist in improving the service. Also please ask the consultants to email the client rather, phone calls does not work as you cannot understand or hear the person properly and most numbers are spammed these days.
Many thanks,
Thank you for resolving the matter it is much appreciated.
I am glad that the matter could be resolved, but please, clients do not want to go the Hellopeter route to complain all the time. According to me this query should not have gone this far at all.
Please provide this feedback to the compliance management team, this will assist in improving the service. Also please ask the consultants to email the client rather, phone calls does not work as you cannot understand or hear the person properly and most numbers are spammed these days.
Many thanks,
HV
Hendrik V's update19 Jan 2021, 17:03
Reviewer Update
Good day client services team,
Thank you for resolving the matter it is much appreciated.
I am glad that the matter could be resolved, but please, clients do not want to go the Hellopeter route to complain all the time. According to me this query should not have gone this far at all.
Please provide this feedback to the compliance management team, this will assist in improving the service. Also please ask the consultants to email the client rather, phone calls does not work as you cannot understand or hear the person properly and most numbers are spammed these days.
Many thanks,
Thank you for resolving the matter it is much appreciated.
I am glad that the matter could be resolved, but please, clients do not want to go the Hellopeter route to complain all the time. According to me this query should not have gone this far at all.
Please provide this feedback to the compliance management team, this will assist in improving the service. Also please ask the consultants to email the client rather, phone calls does not work as you cannot understand or hear the person properly and most numbers are spammed these days.
Many thanks,