LB
Letitia B
1 reviews | Active since Apr 2019
21 Apr 2020, 23:09
COVID 19 SAFT Funding
so my sister has been trying to get an answer with regards to her SAFT funding application. Bear in mind this application was done the day after the funding was made available, up until today still no feedback. Numerous calls and emails absolutely no response. You cannot tell me that you take freaking 3 weeks to provide feedback when all the other banks provide feedback within 5 days. Your service sucks, gets worse , never improves.
FYI I did my SAFT funding application via mercantile took 2 days for them to sent me my agreement . approved. And that is exactly why I bank with capitec and my business with mercantile coz standard bank is one of the worse banks in general.
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Replies (2)LB
Letitia B's updateReviewer Update
22 Apr 2020, 02:09so I must contact you to sort your problem. you can go jump.
other companies makes contact with the complainant to sort out the issue. just proves yet again the level of service within your organisation. if only there was a rating below 1 star.
other companies makes contact with the complainant to sort out the issue. just proves yet again the level of service within your organisation. if only there was a rating below 1 star.
LB
Letitia B's update22 Apr 2020, 02:09
Reviewer Update
so I must contact you to sort your problem. you can go jump.
other companies makes contact with the complainant to sort out the issue. just proves yet again the level of service within your organisation. if only there was a rating below 1 star.
other companies makes contact with the complainant to sort out the issue. just proves yet again the level of service within your organisation. if only there was a rating below 1 star.
Standard Bank's replyOfficial
07 May 2020, 11:51Hello Letitia
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
***
***
Standard Bank's reply07 May 2020, 11:51
Official
Hello Letitia
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Complaint Resolution Centre
***
***