Covid 19 relief payment holiday

In March I was contacted by standard bank home loans and asked if I would like to apply for the holiday payment relief for covid 19 to which I agreed and was approved telephonicaly so it came into immediate effect for three months from April up until June after the process was completed the back started pulling off my bond repayments as per norm but now after being approved and I must be harrassed by debt collection people for the payment holiday that standard bank asked me about and approved in the first place, standard bank your service sucks and for months I've been on the phone waiting hundreds of Rands of airtime just to end up right back where we started, customer relations has always been the best of doing things but talking to untrained staff over the telephone has driven me to this platform, im sick of all the promises and would love to have this issue resolved so can someone who is equipped to deal with this matter contact me Barry ***