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sam H
1 reviews | Active since Jun 2020
04 Jun 2020, 22:35
Covid 19 relief nightmare
Waiting for my refund the entire month of May and till today nothing is happening, I'm getting different stories from all consultants and the second last consultant I spoke to put me on hold for almost 30 minutes and told me he'd call me back, he never did. My payment holiday was approved in April and yet my May debit order went through. This request for a refund has been a nightmare, I wonder if it even exists.
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Replies (2)
Standard Bank's replyOfficial
05 Jun 2020, 03:25 Hello Sam
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply05 Jun 2020, 03:25
Official
Hello Sam
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
12 Jun 2020, 09:58Dear Sam
We sent you emails requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards, Complaint Resolution Centre
********** ********** (fax)
***********
We sent you emails requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards, Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply12 Jun 2020, 09:58
Official
Dear Sam
We sent you emails requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards, Complaint Resolution Centre
********** ********** (fax)
***********
We sent you emails requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.
Kind regards, Complaint Resolution Centre
********** ********** (fax)
***********