SN
Siphiwe N
1 reviews | Active since May 2020
18 May 2020, 15:57
COVID-19 RELIEF FUND APPLICATION
We wish to voice our dissatisfaction with the quality or lack of service that we've received from Standard bank regarding the application for the COVID-19 Relief Fund | Payment holiday.
Firstly, we got a response from Standard bank 60 days later. After submitting all the required documents and writing a full-page motivation letter. We only received an SMS from our service provider that our application wasn't successful.
Secondly, no explanation or solution to the problem was provided, not even a courtesy phone call to discuss our options. This is the standard of service we receive for being a loyal client for 25 years.
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Replies (2)
Standard Bank's replyOfficial
18 May 2020, 16:46Dear Siphiwe Ngwenya
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply18 May 2020, 16:46
Official
Dear Siphiwe Ngwenya
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
22 May 2020, 14:34Dear Mr Ngwenya
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
***
Standard Bank's reply22 May 2020, 14:34
Official
Dear Mr Ngwenya
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
***