Covid 19 relief experience with Standard bank

I app**** for a Covid 19 relief for revolving loan with standard bank on April 14 2020 only received no feedback of whether approved or declined. called the call centre to follow up was told will be contacted must wait its been 2 months now with no feedback on 14/05/2020 logged a complain with the complaints department am was given *** and told it will be resolved on 21/05/2020 its 27/05/2020 today there's still no feedback called them today was told the query has been closed must call complaints department to check outcome with them. this is the worst service that I have ever received with a bank am closing everything i have with them they dont take people serious with their employers