AF
Ashley F

1 reviews | Active since Aug 2010

26 Aug 2020, 10:16

Covid 19 - Payment Relief extension

I app**** for an extension on my payment relief for my home loan and I app**** for a payment relief on my credit cards via the standard bank website. I got an email notification to inform me that my extension has been approved for 3 months. That was on the 14th of July. Come August, and so the credit card debit orders start running and I need to scramble to get money to make payments. Today, 26 August, A debit order runs for my home loan. The fact of the matter is that my income has not remotely gone back to normal, and I am still affected by a major loss of income in our business. Hence, I app**** for a COVID 19 payment relief extension on my home loan and for relief on my credit cards...Could this please be corrected as now I am incurring additional bank charges and fees for return debits, etc.

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Replies (1)
Standard Bank
Standard Bank's reply26 Aug 2020, 11:22
Official
Dear Ashley 

Thank you for posting your comments. 
Your matter was escalated accordingly. We will revert to you as soon as possible. 
Kind regards 
Complaint Resolution Centre 
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