Covid 19 - Payment holiday - You did not apply

I have tried numerous time to contact standard bank regarding a payment holiday. As we did not receive salary in the end of may. A letter from my work was send to them as well as i needed to do it on there website. I did all this and received an sms and e-mail we will get back to you within 7 days. Yip you guessed it calls on call you get the run around. Sorry we did not get you request. Resend all the information again. Donit on there website again. To top off all this. Standard bank hande me over to the attorneys. Trying to explain to the attorneys that we app**** for the 3 month payment cap ia like taking to a wall they do not understand. On top of this still trying to contact standard bank. Still sitting now they are also sending email telling up we are behind in our bakkie payment. Yes we are because of covid 19. Really the service sucks and you can not get hold of them. E-mailing this again this morning again. Telling up that we never app**** for the payment cap. Is there someone in standard bank that understand english. Knowing what the people and businesses is going through. I am so fed-up. I really hope that trying to complain on hello peter will help. As standard bank told us today that we did not apply even through i have all the e-mail and sms on my phone. Really how is going to take responsibility and grow some back bone and man up and sort this out for me? I have send email make calls from the 15 May, no feedback. The attorney told us that we are not allowed to stop the debit order, as standard bank will pay the money back to us for the 3 month payment holiday. So how do you believe? Taking the money, letting you pay even if you do not have the money. And starving in the mean time with no money for food!!!!!!!