Covid 19 Payment Holiday

Good day, I have app**** for the covid 19 payment holiday and was approved on 2020/10/02 for 3 months payment relief. End of October 2020 they deducted my money that I app**** for payment holiday, and since then i am struggling to get back my money. This morning of 2020/11/16 I have been informed that I only was approved for 2 months payment holiday. How is this possible that I have been approved for 3 months and then they deduct my money and then inform me that I only received 2 months payment relief, end of November 2020 they also going to deduct the same money. Standard Bank cannot keep they're clients happy, empty promises.