AN
Angelo N
1 reviews | Active since May 2020
04 May 2020, 12:51
Covid 19 Payment Arrangement ****
I am disgusted at the fact that I made payment arrangements due to Covid 19 and requested a payment holiday on my credit card. I have spoken to a consultant as well as written an email to their credit card devision. I am now being harassed to pay and interest has been added. I am trying to call and wasting my air time hanging on the line for 30 minutes to resolve this issue and can't get hold of a human. I have never missed a payment and has been a loyal customer for many years. Not cool Standard Bank
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
04 May 2020, 15:01Dear Angelo Neff
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply04 May 2020, 15:01
Official
Dear Angelo Neff
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's replyOfficial
11 May 2020, 15:48Dear Angelo Neff
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply11 May 2020, 15:48
Official
Dear Angelo Neff
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***