AF
Ashley F
1 reviews | Active since Aug 2010
21 Apr 2020, 14:28
COVID 19 Financial assistance
I have been phoning and emailing standard bank call centre, emailing the debtcare centre and home loan restructuring, as I have been financially impacted as a result of the COVID 19 & Lockdown. I have lost income and I have sent emails with all supporting documents since the 2nd of April 2020. Yet, I have only received automated email responses, but no actual feedback or a phone call...Please assist, as I need to apply for a payment holiday on my home loan.
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Replies (2)
Standard Bank's replyOfficial
21 Apr 2020, 15:29Dear Ashley
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Standard Bank's reply21 Apr 2020, 15:29
Official
Dear Ashley
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Standard Bank's replyOfficial
25 Apr 2020, 11:05Dear Ashley
This matter has been resolved, therefore it is closed.
Kind regards Complaint Resolution Centre*********************
This matter has been resolved, therefore it is closed.
Kind regards Complaint Resolution Centre*********************
Standard Bank's reply25 Apr 2020, 11:05
Official
Dear Ashley
This matter has been resolved, therefore it is closed.
Kind regards Complaint Resolution Centre*********************
This matter has been resolved, therefore it is closed.
Kind regards Complaint Resolution Centre*********************