Covid-19 Debt Relieve

I app**** for Covid-19 Debt relief for my loans with Standard Bank, which was approved for April-June 2020,but the debit order still went through end of April.

Since then I have called in 3 times. First time I was told that I would receive a refundinf of the debit order within 7 working days and feedback from standard bank wrt to the issue.

Since then I called twice more, didn't receive any clear answers as to why they haven't refund me since my Covid-19 debt relief was approved. I am very disappointed with this and it utterly unprofessional and poor from standard bank, since they are one of leading banking entities in Sa.