Covid-19 Debt Relief

Before the lockdown, I received an email from Standard Bank to inform me that my business loans will be granted an automatic payment holiday of 3 months. It even stated that, if you do not want the payment holiday, you should let them know by email. I was glad about this, because my tenants could not afford the full rental during this time. I was planning on giving the tenants some relief, but now I hve to cover the short rental payments myself. It has now been 3 months and the home loan installments are still being deducted from my account. I've sent numerous emails to my private banker, business banker and the Standard Bank debt collection department, where I was told to APPLY for the payment holiday, but nobody has contacted me yet. I also phoned the home loans department and they said somebody would definately call me. Nobody ever did. This is the worst service in this time of need.