1 reviews | Active since Jan 2014
Courier Services, unprofessional
I really don't like to complain, but looks like bad service is the norm nowadays? I ordered a new STD Bank card on Saturday, 29 August 2020 @ 10:21 AM.
Face to Face Delivery charge was already deducted from my account. Called Standard Bank now for a follow up. *** | The answer was, the card was collected by RAM Couriers on Tuesday, 1 September 2020 and I must phone RAM to follow-up. ***)
I was told by the lady at RAM customer care, there is no waybill number yet and they should call me by 3:30 today. This not very reassuring. and there is no waybill number since Tuesday? Really?!
This is very unprofessional and no even though it's not directly Standard Bank's fault, I am writing to you guys because you make use of this courier company and you need to sort them out.
Think to be fair, I will log a Hello Peter complaint with RAM couriers as well
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you
Thank you
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards.