Couldnt be bothered to sort out problems

Item: Standard Bank
Rating: 1
Author: Stella M

Still waiting for STD Bank to pay me back the money that their ATM swallowed on 29 NOVEMBER. It's now three weeks later and no one at this bank could be bothered to call me or even attempt to sort this out. This is now the third complaint on this platform as well as over email. All i get are the same useless standard responses. I truly regret moving to this bank from FNB. Worse decision ever.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

19 Dec 2018, 07:36

Dear Estelle Thurtle
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply19 Dec 2018, 07:36

Official

Standard Bank's replyOfficial

21 Dec 2018, 13:51

Dear Estelle Thurtle

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been resolved.

Kind regards

Zeenath Hassen
Complaint Resolution Centre
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Standard Bank's reply21 Dec 2018, 13:51

Official