Couldn't care less - Level Grand Master

This is not just about David, and his complete lack of effort to provide a service, or his completely nonchalant attitude when faced with losing a customer. It's also about the new and improved call centre taking 2 days to sort out a simple loan query, 45min of my airtime, 4 calls (all with reference numbers) to eventually speak to someone in the bank. Only to be given a mediocre offer, with no attempt to improve on it, or providing an alternative. When a customer then threatens to close an account I would imagine there would be some effort to prevent this? I guess you've heard the threat before, hence the attitude, but in this case I bid you, David, and your hopeless institution a not so fond adieu.