Could not help me

<p>Good day, I just called into your call center for assistance to change my debit order date on my home loan. The lady did two security checks on me. The list of questions she asked I answered each and everyone correctly. Both times the system failed my security check. She told me I need to call back tomorrow she cannot assist me. This is a huge inconvenience as I don't have time to call daily. How can you not help me if I know the questions answers is correct? This is really unacceptable !!!!</p>