Could not care less!!

I logged a query in November 2021 ref *** for funds to be returned that was duplicated on a card purchase. The store provided me with proof that the original transaction declined on their side and this together with all relevant docs were submitted. Its now February and I am still waiting to hear 1 word from anybody. Already escalated to a prestige banker as well as Jeffrey Maduna on 11/01/2022 and again on 02/02/2022. Not a single word. I need my money back or I will hold the bank responsible for the loss. I will call head office, newspapers and hellopeter you every day until I get my money. Enough is enough now. Waiting for 3 months already!!!