Could it get any worse than this?

<p>i was called on the 26th from tel: ********** 499 from an outsourced call centre to increase my revolving credit facility. Upon accepting, I was informed i was approved subject to employment & salary confirmation. On the 31st I called, only to be told nothing is on system and my query would be escalated. I was also promised a call back the following the day. As this did not transpire, i called again today as my limit has not been increased yet. Again, this was sent to your credit department.</p> <p>I am appalled that Std Bank allows a 3rd party to act and make representations on its behalf, but that any captured information, is not available to the Std Bank consultant taking my call. I was informed that my limit would be increased within 5 days and even quoted a monthly repayment of just over R3000.00, should i use the entire amount. </p> <p>I find it frustrating that employment/ salary verification has not taken place yet and that i have to be the one running around for a facilty that was offered to me.</p> <p>if this is the way Std Bank treats prestige customers, what should ordinary customers come to expect? </p> <p> </p> <p>A commitment was made a consultant on behalf of std bank, a commitment i agreed to and expect the bank to honour as well. </p> <p>My details are</p> <p>MA Isaacs</p> <p>Acc ********** 08</p>