Costing a pensioner a complete inconvenience and frustration

One of the worst banks to deal with. 2years ago requested bank statements for a legal case that my mother was busy with and the bank advised her these statements are going to cost her R3500.00 and there is no guarentee that she will get the statements due to the age. We then asked if there is a way to change her account without changing her account number as shee is a pensioner and the challenge to update banking details where she receives her pension from might result in her not receiving it or costing her additional fees to get to Pretoria and back to roodepoort as the pension offices is based in Pretoria. She was then advised to go to the branch and they can surely assist with this after much back and forth with the branches she was given an additional account that was promised to be something that wont cost her as much as the account she currently uses,but she had to transfer the funds between the 2 accounts which did not help as now the banking charges doubled.

My mother receives a monthly pension of R3800.00, but standard bank at times take up to R300.00 just in banking charges from her and then she has an additional funeral policy of R75.00.

We have reached out quite a few times for assistance in this matter and received zero to none help from the branches even though my mom has been a client of standard bank for over 24years already.

They are more satisfied to cause her frustration and inconvenience as much as possible and then taking funds from her that places her in difficult financial situations then actually assisting in getting the banking charge costs down due to the fact of this being her only income on which she needs to live on.