MS
Mandla S

1 reviews | Active since Sept 2018

05 Jul 2022, 17:05

Cosmetic STOP DEBIT functionality Banking App or Online STANDARD BANK

It seems with standard bank the stop debit functionality either on app or online banking is purely cosmetic because when I decided to switch my salary after having fallen victim to a very convincing **** of these financial debt review companies. I initiated a Stop debit and I was charged for this by Standard Bank but to my surprise all the the debits I supposedly close the Bank ran them all generating interest on banking charges which this financial institution wants me to make a promise to pay. They even ran debits charges on account I had paid up am I missing something here right now I feel Standard Bank is just being spiteful.

0
Replies (1)
Standard Bank
Standard Bank's reply05 Jul 2022, 17:17
Official
Good day Mandla

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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