*******ion, dishonesty and incompetence

They called me and said calls are recorded, but they keep calling and saying same thing. It appears they do not refer to previous conversations. Early May 2022, I requested them to debit whatever amount I owe them, then close the credit card. I repeated the same instruction to someone who called on the 25th of May. They said they will debit the amount owed and promised to close the account. They did debit but did not close the account. Now they demand more money because the card is still active. This is day light *******. Initially they are the ones who failed to debit monthly their interest, it ended up accumulated close to R5000. They also gave me stories that the amount debited was returned - by who?, to who? Why? They never answered those questions.

They used to debit the amount due, now why don't they debit the monthly interest?