******* Bank

Complaint on behalf of my mother.<br> Evening of 24 March 2016 my mother tried to make EFT payments.<br> Unable to log in she contacted their after hours call centre & was referred to their legal department.The Legal department then informed her that a case of ***** has been opened on the 18th of March 2016,of this she was NOT informed.<br> The \alleged\" ***** case is ONLY on her 1 account AND did they NOT notice the access that was gained to 2 of her other accounts, that was ALSO emptied out ASWELL!<br> Standard bank branch manager at Woodlands was of NO assistance in resolving the matter !!after MORE than 2 hours of listening to a ringng phone,we was not assisted by their legal department to satisfacory!<br> NO ONE seem to be willing to assist my mother from the side of the bank, and that after she has been a client for a VERY LONG time!! i am SHOCKED with the POOR service that Standard Bank has rendered thus far in this regard !!if this matter is NOT resolved in a MORE respective time period,OTHER than that of 4 to 6 weeks,we will be left with no other option but to take this matter to the news papers in an attempt to come to a resolution of this SHOCKING incident !!She currently is 12hr day shifts"