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annie.ihlenfeldt annie.ihlenfeldt

1 reviews | Active since Oct 2016

19 Feb 2019, 06:24

Corporate bullying and non compliance

I have been sending emails and calling the complaints department for hours to try and get all closing letters to obtain a debt review clearance certificate. The complaints staff say they will send emails and contact me back and they never do! This is corporate bullting at its best!

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Replies (2)
Standard Bank
Standard Bank's reply19 Feb 2019, 09:51
Official
Dear  Annie Ihlenfeldt 
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre 

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Standard Bank
Standard Bank's reply19 Feb 2019, 09:53
Official
Dear  Annie Ihlenfeldt 

Thank you once again for posting your comments.

I refer to our telephonic conversation this morning and can confirm that I am attending to the matter.

Kind regards

Audrey Sebuelo
Complaint Resolution Centre
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