Copy of contract not received

Good day<br> <br> I have app**** for a loan with Standard Bank in September and was told that my loan contract will be emailed to me within 72 hrs, this was not done. I then went to the a branch in Durban Westville, to see a consultant, which first she could not find my loan contract, when she finally found the scanned copy done by JHB, and printed it for me, the wording is so unclear and un readable. When printing the terms and conditions, nothing can be read. I would like them to send me a clearly scanned non cutoff and readable copy of my loan contract as well as the terms and conditions so that I can see what I am being billed for and what they have included in the fine print.