Conveluded systems and useless staff.

I am at the end my my rope and I dont know what to do. Ive been to the standard bank branch in fourways 3 times and Ive phoned your call center several times. Heck Ive been at the branch and they have phoned the call center. Nobody seems to have access to properly order my new cheque card, or more accurately everyone is pointing fingers at a different department.

Lets start from the beginning. I had a student achiva account when i was younger and so Ive always had a cheque card, that is until april 2024 when an fnb atm swallowed my card. I had expierienced several issues with the card before then like not being able to pay for fuel twice. Everytime they fixed it but only temporarily, but only at the branch after a massive struggle to get someone else, a complete stranger, to pay for me. While i promise to eft them the money...

When i phoned in to enquire about my swallowed cheque card they said I dont have a cheque card facility on my account anymore and thats why the bank swallowed my card. Which is extremely frustrating because you cant just remove my main card from my account without providing me with a replacement card or at least informing me...

I went to the fourways branch to get a temporary card and that is when they gave me my first debit card. I was worried that my old card was still active on my app and clicked the order replacement button. It said ordered and after a few days active but it never showed up. I disabled the card on my app and moved on with my life.

Now the debit card worked fine until around august when my card got rejected at a toll gate in the middle of nowhere leaving me stranded.

After this I went to the fourways branch again and upgraded my account to a Mimo plus at the time, recently rebranded to an achieva account. So i can get a new cheque card.

Ive ordered this card four times... once when the atm swallowed it, from the app. This never arrived.

Once when i upgraded the account, at the branch. It was supposed to be delivered. This never arrived.

Again when i couldnt do an online transaction of more than R10 000. It was supposed to go to he branch and never showed up.

And today when they told me at the branch that they couldnt see an order for a new card and that I need to phone card division.

Card division is trying to send me back to the branch to order a new card from there.

I cant go on like this. I work full time and i cant keep going to the bank. The queues take forever and I am going to get in trouble.

If you cant sort out this card once and for all and I dont have my replacement card by next week friday.

Then im going to time bank or fnb to open an account there. And I will move all my assets and accounts across. Because your staff are completely useless.