Controls, Systems and Personnel in Place = COMPLETELY USELESS

I had issues with my cheque card as all I could do, out of the blue with no notice from the bank or changes from my side, was perform ATM withdrawals and EFT transfers only. Anytime I tried to do any other transactions (e.g. online purchase/swipe at speed point) the card would decline although there are funds in it. When I called the call centre I was told to go to the branch however when I went to the branch I was told to call the card division which I did while in the branch. The phone lines were disconnected twice while I was performing the security check after holding for about 30 minutes each time. I decided to leave. Thankfully the second consultant I spoke to saw fit to call me back and after running whatever diagnostics from his end he said he can't see what is wrong with the card therefore he will have to order me a new one. I picked up the new card and noticed it's the exact card number as the one with the issues and when I tried to use it at a speed point it at a gas station, declined. Luckily for me, I happened to withdraw cash before leaving the branch because I didn't trust that a card with the exact same details as the problematic one would miraculously work all of a sudden, so I had to pay cash. This has all been a complete waste of my time, energy and resources. I can't keep going in and out of branches and calling contact centres that can't even fix issues. Now I have 2 useless cards and I am LIVID!!!!